Privacy Policy

1. Who we are

Avenar AI provides AI, automation, customer management, and software consultancy services from Dartford, Kent, United Kingdom. For personal information handled through this website or our direct business communications, Avenar AI is the data controller.

Privacy enquiries can be sent to avenar.ai.uk@gmail.com.

2. Information we collect

We may collect your name, email address, telephone number, organisation, service interests, appointment details, messages, and any other information you choose to provide when you contact us by email, WhatsApp, or Google Calendar.

Our hosting and communications providers may also process limited technical information such as IP address, browser type, device information, timestamps, and security logs when you access the site or communicate with us.

3. How we use your information

• To respond to enquiries and arrange consultations.
• To prepare proposals and take steps requested before entering a contract.
• To provide and administer agreed services.
• To maintain business records, protect our systems, and prevent misuse.
• To comply with legal, regulatory, tax, and accounting obligations.

4. Our lawful bases

Depending on the circumstances, we process personal information because it is necessary to take steps at your request before a contract, to perform a contract, to comply with a legal obligation, or for our legitimate interests in operating, securing, and improving our business. Where the law requires consent, you may withdraw it at any time.

5. Who we share information with

We may share information with service providers that support our email, website hosting, scheduling, communications, professional advice, and business administration. This includes providers you choose to interact with, such as Google Calendar and WhatsApp. We may also disclose information where required by law or in connection with a business reorganisation.

We do not sell personal information.

6. International transfers

Some service providers may process information outside the United Kingdom. Where UK data protection law requires safeguards, we rely on an applicable adequacy regulation, approved contractual protections, or another lawful transfer mechanism.

7. How long we keep information

We keep personal information only for as long as needed for the purpose for which it was collected. Retention is determined by the nature of the enquiry or service, whether our relationship is ongoing, legal and accounting requirements, and the need to establish or defend legal claims. Information that is no longer required is deleted or anonymised.

8. Your rights

Under UK data protection law, you may have rights to access, correct, erase, restrict, or object to the use of your personal information, and to receive certain information in a portable format. You may also withdraw consent where processing relies on consent.

To exercise a right, email us using the address above. You also have the right to complain to the Information Commissioner's Office.

9. Security and external services

We use reasonable technical and organisational measures to protect personal information. No internet transmission or storage system can be guaranteed completely secure. External services and websites have their own privacy practices, which you should review before providing information to them.

10. Changes to this policy

We may update this policy when our services, providers, or legal obligations change. The latest version will be published on this page with a revised date.